Returns & Refund Policy
Effective Date: July 2026

At Shaboom, we take pride in the quality of our products and want you to shop with confidence. If there is a problem with your order, we're here to help.
Please read our Returns & Refund Policy carefully before making a purchase.
Change of Mind
Due to hygiene and food safety regulations, we are unable to accept returns or offer refunds for opened or used consumable products if you simply change your mind.
If your product remains unopened, unused, and in its original condition, please contact us within 14 days of receiving your order. Any return request is subject to our approval.
Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging

Once your claim has been reviewed, we may offer:

• A replacement product

• A full refund

• A partial refund

• Store credit

The resolution offered will depend on the circumstances.

Missing Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the shipment.
Refunds or replacements for lost parcels will be assessed after the carrier's investigation has been completed.

Non-Returnable Items
For health and safety reasons, we cannot accept returns on:

• Opened food or beverage products

• Opened dietary supplements

• Products with broken safety seals

• Items damaged through misuse or improper storage

Unless required by applicable consumer protection laws, these items are not eligible for refund.

Refund Processing
If your refund is approved, it will be processed using the original payment method.
Please allow 5–10 business days for your financial institution to complete the transaction.
Shipping charges are generally non-refundable unless the return is due to our error or the product is faulty.

Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and will be treated under this Returns & Refund Policy.

Sale Items
Products purchased during promotional sales or clearance events may only be refunded if they are faulty, damaged, or required by applicable consumer law.

Consumer Rights
Nothing in this policy limits or excludes your rights under applicable consumer protection laws.
Where local laws provide additional rights, those rights will apply.

Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: hello@shaboom.online
Please include your order number in all correspondence so we can assist you as quickly as possible.
We are committed to providing excellent customer service and will work with you to resolve any issues promptly and fairly.