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Shipping Policy

Effective Date: July 2026

Thank you for choosing Shaboom.

We are committed to delivering your order as quickly and safely as possible. Please read the following information regarding our shipping process.
 

Order Proccessing

All orders are processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, product launches, or promotional events, processing times may be slightly longer.
 

Worldwide Shipping

Shaboom proudly ships to customers worldwide.

Shipping availability may vary depending on your country and local import regulations.

If we are unable to ship to your location, we will contact you promptly and provide a full refund.
 

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Parcel weight

  • Shipping method selected

Any available free shipping promotions will be clearly displayed on our website.
 

Estimated Delivery Times

Estimated delivery times are provided as a guide only.

New Zealand

  • Standard Shipping: 2–5 business days

Australia

  • Standard Shipping: 4–10 business days

International

  • Standard Shipping: 7–21 business days

Delivery times may vary due to customs processing, weather conditions, carrier delays, or peak shipping periods.
 

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking information to become active.
 

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government charges.

These charges are determined by your country's customs authority and are the responsibility of the customer.

Shaboom is not responsible for delays caused by customs clearance.
 

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be redirected or resent.

Unfortunately, we cannot be responsible for parcels delivered to an address supplied incorrectly by the customer.
 

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the delay and assist wherever possible.

While we will do everything we can to help, Shaboom cannot guarantee delivery times once parcels have been handed to the shipping carrier.
 

Damaged Parcels

If your parcel arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product and packaging

This allows us to resolve your claim as quickly as possible.
 

Split Shipments

Occasionally, your order may be shipped in multiple parcels.

If this occurs, you will receive separate tracking information for each shipment where applicable.
 

Delivery Delays

While we strive to deliver every order on time, delays beyond our control may occur due to:

  • Customs inspections

  • Severe weather

  • Transport disruptions

  • Public holidays

  • High seasonal demand

We appreciate your patience and understanding should these situations arise.
 

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: hello@shaboom.online

We are always happy to help and aim to respond to all enquiries as quickly as possible.

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